Author Topic: APK Store Status  (Read 2552 times)

Offline J Kyle Smith

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APK Store Status
« on: March 11, 2010, 10:11:52 PM »
How do I check on the status of my order from the APK store?

p.s. I know this topic doesn't belong on this board, but seeing how long it takes somebody to respond on the official store board I decided to ask here.

Offline Joshua Pagan

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Re: APK Store Status
« Reply #1 on: March 12, 2010, 02:26:07 PM »
it sends you an email whenever it changes status, at least it did that for me
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Offline Andy Keller

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Re: APK Store Status
« Reply #2 on: March 12, 2010, 04:19:28 PM »
Email is the best way to ask something about the store, btw... ;)
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Offline Mark Toorock

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Re: APK Store Status
« Reply #3 on: March 12, 2010, 04:22:56 PM »
Sorry about that, we have an official store board?? Please email sales@americanparkour.com - they USUALLY get back within 48 hours, but it's hectic!! Thanks!
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Offline J Kyle Smith

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Re: APK Store Status
« Reply #4 on: March 12, 2010, 11:53:37 PM »
Sorry about that, we have an official store board?? Please email sales@americanparkour.com - they USUALLY get back within 48 hours, but it's hectic!! Thanks!
I'm having a problem with the system though. I already paid for the order, yet it says it hasn't gone through. Did I just waste $50?

Offline Mark Toorock

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Re: APK Store Status
« Reply #5 on: March 13, 2010, 12:32:05 AM »
No, you didn't waste any money, if your money went to paypal, then your order will be processed. There is a chance your order did not automatically switch to "Confirmed" when your payment went through - this is a Paypal issue where they change the IP addresses of their servers and then send rejection notices to ecommerce software that still has the old IPs. You'd think they could use a hostname or IP forwarding. Again, please email sales@americanparkour.com and tell them the issue and they will fix it, and if your payment went through they will ship the order.

BTW, the paypal issue is resolved, so this won't happen to anyone else, I've seen a bunch of orders go through fine today.

moving this as it's really not relevant to everyone. - now to find that "Store" forum ...


« Last Edit: March 13, 2010, 12:34:17 AM by M2. »
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Offline J Kyle Smith

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Re: APK Store Status
« Reply #6 on: March 14, 2010, 12:11:21 PM »
Well I have been talking to support for several day, I hope we can fix this.

Offline J Kyle Smith

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Re: APK Store Status
« Reply #7 on: March 15, 2010, 07:59:48 AM »
Well it's all good now, :)